We're putting together a talented team to build the #1 training platform for Runners

We help everyday runners become outstanding by providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. To date we have built iOS, Android and Apple watch apps that help people achieve their goals by coaching them through the full journey and syncing to their favourite fitness devices.

We’re growing extremely fast and in November 2023 closed a new $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the 2024 iPhone App of the Year, reflecting the innovation and impact of what we’ve built. We want to grow as fast as we can into the future and are looking for individuals who will help us get there. For more about our background and growth check out our Careers Page!

We’re now looking ahead to the future and the people who want to help us build and scale Runna. Our aim is to reach millions of subscribers in the next 5 years and be the go-to training platform for any runner. Now is a magical time to join and with our recent acquisition by Strava it makes the journey even more exciting! 🚀

What you’ll be doing

The role will include:

• Customer Support on Intercom: Responding promptly to customer inquiries via our in-app customer experience platform to a world-class standard; helping our customers get the best possible experience from the Runna App and ultimately helping them to achieve their running goals and love their training along the way! We want to provide the best Customer Support in the Fitness Industry 🚀
• Supporting your colleagues via our escalation Channels in Slack: You’ll be up-skilled to provide escalation support to our frontline teams over the weekend when we require your technical expertise to solve our Users problems!
• Responding to our Community: We’ll also need your help responding to our Users queries on Instagram, Strava, our Runna Community & Reddit! Particularly during Marathon Season, we’ll need your help in ensuring we have enough coverage across our Socials to respond to people who are using Runna for the first time, or have just reached a new PB!

What we’re looking for:

We are seeking an enthusiastic Customer Experience individual to join our team on Weekdays in a full-time capacity to provide exceptional support to our Users! As a key member of our Customer Experience team, you will be pivotal in ensuring customer satisfaction, resolving issues, and creating positive relationships with our community! The ideal candidate has a background in Customer Service roles and likes getting stuck into complicated problems and understanding how to solve them. They also have excellent communication skills and can work independently as well as in a team.

• Able to work full-time: Sunday>Thursday
  • You’ll spend your first-month working Mon-Fri 9-6pm
• Working on a 9-6pm shift pattern, with some degree of flexibility based on customer demands!
• Previous experience in a customer-facing Role
• Highly organised and efficient
• Flawless written communication skills speaking to Customers in an online capacity
• Personable & Empathetic are characteristics you live by
• An eye for detail: You’re vocal as to how we can make our customer’s experience even better.
• You consider yourself an avid runner and have experience running!
• You love all things fitness!

Benefits

We offer a salary of $54,000 - $60,000/year depending on experience plus equity in the form of Runna stock options.